Citizens Advice Dudley & Wolverhampton offer information, advice, guidance and casework in 11 key areas:
Benefits, Employment, Debt and Money, Consumer, Relationships, Housing, Law and Rights, Discrimination, Tax, Healthcare, and Education.
They recognise that one problem can sometimes be the result of another so, rather than addressing a single issue at a time they look at a client’s whole situation. This way, other potential problems can be identified early which prevents them getting worse. If the situation has already escalated to crisis, then they are responsive and can utilise their robust network of connections to support or negotiate solutions.
Their services are delivered across Dudley Borough and the City of Wolverhampton in a number of different ways:
– By telephone
– By email
– By webchat
– Via digital face to face appointment
– Via in person face to face appointment – Depending on your issue an appointment will be either made for you at their Dudley site, or their Wolverhampton site or at one of our many community venues. They will be able to go through the options when you go to them for an appointment
– Through their National Citizens Advice public website
Their Service is…
– Free – they won’t charge for their services
– Confidential – they wont disclose unless a case of safeguarding
– Independent – they put you first, it’s about your rights and responsibilities
– Impartial – their advice is based on what is right for you as an individual
– They value diversity, promote equality and challenge discrimination
The service aims:
– To provide the advice people need for the problems they face
– To improve the policies and practices that affect people’s lives
For on-line information and details of how to access Citizens Advice services, you can visit their website.